Feedback Tools

For every Amazon seller, it is very important to have an automated feedback system to monitor and interact more with the customers. Positive feedback from the customers really helps a lot in increasing your sales and maximizing your revenue. Even if there are negative feedbacks, with FeedbackWhiz, you can manage and set up instant alerts to remove them quickly with just a single click. Also, you can attract prospective customers to your products with the most effective campaigns which you can easily identify with the tool’s intelligent data analytics. These data analytics can also be used to create effective email content and delivery methods that can help you get more positive feedback.

The Feedback Repair Management tool gives you all the data of those users who left a negative review (1 star, 2 stars and 3 stars) on your products. You can select those buyers and send them a mail from a list of different templates you have set up to know the real reason why they are not happy with the product and address the issue or request them to remove the negative feedback.

You can create customized, professional or personal emails to engage with your customers 24/7. Automating your Amazon campaigns will shoot emails based on an event or a specified time.

Below are some of the key features of Feedback Repair Management Tool:

• Negative feedback notifications
• Send feedback removal request emails
• Track emails sent
• Neutral feedback notifications
• Easily track all feedback received
• Amazon support quick link
• Feedback removal notifications
• Filter only 1,2,3 star feedback
• Feedback analytics

The tool gives you filtered results for 1, 2 and 3-star feedback and notifications for negative and neutral feedback. It is advised to prioritize negative feedback to address unsatisfied customers and try to maintain a good reputation with minimal effort.

Product Reviews

Managing products reviews effectively is one of the most important aspects of Amazon business. FeedbackWhiz comes with an all-in-one product reviews that help you in managing, repairing and analyzing the product reviews which are seamlessly integrated into a single platform/screen. You can either view them individually or group them by product. Use filter and search option to get the reviews you are looking for instantly. You will get an instant notification for all the unfavorable product reviews through email so that you can immediately respond and resolve the situation.

Below are some of the key features of the Product Review Tool:

• Negative review notification
• Find keywords to identify trends
• Respond to reviews via comments
• Positive and neutral review notifications
• Product selector tool
• Competitor tracking
• Advanced review search engine
• Group by ASIN product review
• Add notes to reviews

With the Product Review Manager tool, you can monitor any ASIN you want on Amazon. Suppose you want to track and analyze your competitor’s products and feedback, you just have to import your list of ASIN and you will get access to dive into all your competitor’s data. You can filter your product reviews by star ratings and verified purchases and can also add your personal notes any product review you want.

FeedbackWhiz also has the Reports option under which you can download the reports based on orders, buyers or feedback reviews. You can use this information to run custom audience campaigns on Facebook by just uploading the CSV report on your audience section. This is a good option for those who are launching a new similar product and want to re-target their past customers who purchased their related products in the past.

Email Automation

This tool saves a lot of time which goes in creating emails. FeedbackWhiz’s email builder is extremely simple and intuitive to use as you can create beautiful and effective emails in less than 5 minutes. It creates and automates emails and you don’t even have to worry about the mail format or test checks. The tool offers an easy-to-use email creator which helps you in creating a perfect email by just clicking and dropping variables to customize it. You can see your email through the live preview to draft a perfect email for your customers.

Apart from that, you have unlimited Amazon email templates which you can use for any purpose you want. You can also create effective custom templates with the help of the live preview editor using custom variables, emoji’s, animated gifs, file attachments, custom HTML and much more. The tool also gives you access to manage and monitor the statistics on all templates and campaigns to analyze and identify which emails are the most effective and which are not. You can use the click to open rates and A/B testing data to increase your conversion rates.

Here are some of the key features of Email Automation and Analytics Tool:

• Custom email creator
• Send test emails
• Target only orders with promotion
• Click and drop variables
• Send emails based on delivery
• Campaign statistics
• Customs links and text
• Send emails at specific times
• Email open statistics
• Logo and file upload
• Target specific orders
• Global buyer blacklist
• Insert product images
• Exclude orders from solicitation
• Buyer unsubscribe data
• Live order email preview
• Exclude orders with feedback received
• Duplicate email detection

Amazon follow up email template by Feebackwhiz

The Campaigns tool is for those who want to send out emails to their customers. Here you can create all types of templates or you can use from the pre-built amazon follow up email templates. You can categorize your mail type and label it to filter them easily. The tool comes with a live email preview functionality so as you type you can see exactly how your email will look like on the right side of the dashboard. To make your emails more engaging you can use animated gifs and emojis which are there in the tool or can also insert related images. Once you are done with your email, you can send it as a test mail to your selected email is to check exactly how your final email looks like. If you know how to code you can go for HTML email format where you can create more attractive and engaging emails than those generic text emails which are boring for the users to read.

The Email automation functionality lets you set targets for each campaign which triggers the email once that target and scheduled date is met. For example, you can set a campaign for people under shipped, delivered, returned, positive feedback, negative feedback, repeat buyer, and product review categories. So once the customer meets the target, your email goes straight into their mailbox. Amazing, isn’t it?

Scheduling your emails in this manner also helps you prevent getting the negative reviews from the buyers. For example, you can schedule an apologetic mail to those buyers who have returned the product. Also, if someone has left positive feedback such as 4-star or 5-star and haven’t left a product review, you can schedule a mail for them requesting to leave a product review to help other buyers in making the right decision. You can send emails to orders for the last 60 days if you want to take reviews on the products purchased in the last 60 days. Some people like to set sequences for their emails from as soon as someone books an order and then follow them with emails at every stage.

You can use A/B split testing method to increase your open and click rates. So within each campaign, you can split it up and send an equal amount of emails based on the number of different subject lines you want to try. This will give you a clear indication which subject lines are actually effective and reflected more open and click rates. If your sample size is big or gets a significant number of orders, your statistics would be more reliable. So with this, you are not blindly sending out your emails not knowing whether your customers are actually opening them, reading them and leaving their reviews.

FeedbackWhiz gives access to add up to 5 email accounts to get the notifications and you can choose which type of notifications you want to receive. They are soon going to launch an admin tool for big companies that have multiple accounts wherein they can have one master user who can manage 10-20 accounts.

Analytics

The analytics tool helps you increase profitability by letting you focus on intelligent insights that inform key decisions. It gives you access to perform A/B testing on your campaigns, check open rates for your emails, and download historical customer data to create a custom audience or lookalike campaigns on social media channels such as Facebook to retarget your customers.

Monitoring and Notifications

With FeedbackWhiz, you get a 24/7 feedbackwhiz product monitoring plan which will be the monitoring of your seller feedback and product reviews. It can monitor seller feedback, product reviews, buy box changes, listing title changes, listing hijackers, order returns, etc. It gives you complete control over exactly which products you need these alerts for so that you can take quick actions.

Profit and Loss Tracking Tool

Feedbackwhiz have added a new profit and loss tracking tool to the suite. Now you can track your profits with ease. Get a glimpse into how your Amazon FBA business is really doing. It’s a quick win for Amazon sellers to boost their amazon business by having a better understanding with real data at their fingertips.